Data Protection · Your Privacy Matters

Privacy Policy — 499net Bangladesh

499net is committed to protecting your personal information. This policy explains exactly what data we collect, how we use it, and your rights as a player on our platform.

Last updated: January 2026

1. Introduction

This Privacy Policy ("Policy") sets out the basis on which 499net ("we", "us", "our", "the Platform") collects, processes, stores, and shares personal data about you ("the Player", "you", "your") when you register an account, access the Services, or interact with 499net in any way, including via the 499net website at 499net.bet.

499net takes the privacy and security of player data seriously. We are committed to handling your personal information with transparency, care, and in accordance with applicable data protection principles. By creating an account or using the Services, you acknowledge that you have read and understood this Policy in its entirety.

This Policy should be read alongside the 499net Terms & Conditions, which together form the complete agreement governing your use of the platform. If you have any questions about how your data is handled, please contact the 499net support team at any time via live chat or by emailing [email protected].

        Summary: 499net only collects the personal data necessary to provide a safe, compliant, and functional gaming service. We do not sell your personal data to third parties. We do not share your data with advertisers. Your data is stored on SSL-encrypted infrastructure and accessed only by authorised personnel on a need-to-know basis.
      

Privacy at a Glance

The following cards summarise your key privacy rights and our core data commitments. Please read the full policy sections below for complete details.

Encrypted Storage

All personal data is stored on 256-bit SSL-encrypted servers. Access is restricted to authorised 499net staff only.

No Data Sales

499net does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies under any circumstances.

Your Rights

You have the right to access, correct, and request deletion of your personal data at any time by contacting our support team.

Minimal Cookies

499net uses only essential session cookies required for the platform to function. No third-party tracking or advertising cookies are placed on your device.

Retention Limits

Personal data is retained only for as long as your account is active and as required by applicable AML and record-keeping obligations.

Opt-Out Rights

You may opt out of promotional communications at any time. Transactional messages related to account security and payments cannot be opted out of.

2. Personal Data We Collect

499net collects personal data from you in the following circumstances: when you register an account, when you make a deposit or request a withdrawal, when you contact the support team, when you use the Services, and automatically when you browse the 499net website. The categories of personal data we collect are described below.

Registration Data

When you create an account on 499net, we collect your chosen username, your mobile phone number, and any other information you provide during the registration process. If identity verification is requested, we will also collect a copy of your government-issued identification document (such as a national identity card or passport) and your date of birth.

Financial Data

When you make a deposit or withdrawal, 499net collects transaction reference numbers, the mobile wallet number associated with your bKash, Nagad, Rocket, or Upay account, the amount transacted, and the date and time of the transaction. 499net does not store full payment credentials. We receive only the transaction confirmation data provided by your payment provider.

Activity Data

As you use the 499net platform, we collect data about your gaming activity, including the games you play, the bets you place, the markets you access, your session duration, and the outcomes of your bets and game rounds. This data is used to provide the Services, resolve disputes, and ensure compliance with our responsible gaming obligations.

Technical Data

When you access 499net, our servers automatically record certain technical information. This includes:

Your IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited and time spent on each page
Referring URL (the page you visited before arriving at 499net)
Session timestamps and error logs

This technical data is used solely for security monitoring, fraud prevention, and improving platform performance. It is not linked to your personal identity unless required for a fraud or security investigation.

Communications Data

When you contact the 499net support team via live chat or email, we retain a record of that communication, including the subject matter, the content of your messages, and the resolution reached. These records are kept to ensure service quality, assist with dispute resolution, and maintain a complete account history.

3. How We Use Your Personal Data

499net processes your personal data only where there is a lawful basis for doing so. The primary purposes for which we use your data are set out below.

Account Services To create and manage your 499net account, authenticate your identity at login, and maintain your account preferences and history.

Payment Processing To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records for each transaction.

Identity Verification To verify your age and identity in compliance with our know-your-customer (KYC) obligations and anti-money laundering (AML) requirements.

Responsible Gaming To monitor betting patterns, enforce self-exclusion and deposit limits, and identify players who may require responsible gaming assistance.

Fraud Prevention To detect and prevent fraudulent activity, account takeovers, bonus abuse, and other violations of the 499net Terms & Conditions.

Customer Support To respond to your enquiries, resolve disputes, and improve the quality and consistency of the support we provide to all Bangladesh players.

Platform Improvement To analyse aggregated usage data and improve the performance, features, and user experience of the 499net platform over time.

Promotions Where you have not opted out, to notify you of relevant promotional offers, bonuses, and new game releases available on 499net via SMS or other agreed channels.

        Legal basis: 499net processes your personal data on the basis of contractual necessity (to perform the Services you have requested), compliance with legal obligations (AML and KYC requirements), and our legitimate interests in operating a safe, fraud-free platform. Promotional communications are sent only where you have not opted out.
      

499net does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Payment Providers

When you initiate a deposit or withdrawal, your mobile wallet number and transaction reference are shared with the relevant payment provider (bKash, Nagad, Rocket, or Upay) solely for the purpose of processing that transaction. These providers process your payment data under their own privacy policies and are not permitted to use your data for any other purpose.

Game Technology Providers

Certain casino games on the 499net platform are powered by third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Microgaming. When you launch a game, a session token is exchanged with the game provider to authenticate your session. These providers do not receive your full personal profile; they receive only the session data required to run the game and record its outcome.

Legal and Regulatory Disclosure

499net may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so. This includes disclosures related to anti-money laundering investigations, fraud cases, or court orders. In all such cases, we disclose only the minimum data necessary to satisfy the legal obligation.

Business Operations

In the event that 499net undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new operator before any change in data handling takes effect.

5. Cookies and Tracking Technologies

499net uses a minimal set of cookies and similar local storage technologies strictly necessary for the platform to function correctly. We do not use third-party advertising cookies, cross-site tracking pixels, or behavioural profiling technologies.

Essential Session Cookies

The following essential cookies are placed on your device when you use 499net:

Session authentication cookie — keeps you logged in during your active session and expires when you close your browser or log out
Security token cookie — used to protect your account against cross-site request forgery (CSRF) attacks
Preference cookie — stores your language and display preferences so you do not need to re-enter them on each visit

These cookies are strictly necessary. They cannot be disabled without preventing the platform from functioning correctly.

Analytics

499net may use server-side analytics tools to analyse aggregated, anonymised traffic patterns on the platform. No third-party analytics scripts that set cookies on your device are used. All analytics data is aggregated and does not identify individual users.

6. Data Security

499net implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. While no online platform can guarantee absolute security, we maintain industry-standard protections appropriate for a financial gaming service.

Technical Safeguards

All data transmitted between your device and 499net is protected by 256-bit SSL/TLS encryption
Passwords are stored as salted cryptographic hashes — never in plain text
Payment data is handled exclusively by PCI-DSS compliant payment providers
Server infrastructure is protected by firewalls, intrusion detection systems, and regular security audits
Database access is restricted to authorised personnel with role-based access controls

Organisational Safeguards

Access to player personal data within the 499net organisation is limited strictly to staff who require it to perform their role. All personnel with access to player data are subject to confidentiality obligations. 499net conducts periodic internal reviews of data access logs and security practices.

Data Breach Response

In the event of a data breach that poses a risk to your personal information, 499net will notify affected players as promptly as possible via the contact details held on their account. We will also take immediate remedial action to contain the breach and prevent further unauthorised access.

7. Data Retention

499net retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, regulatory, and operational obligations. The specific retention periods that apply to different categories of data are as follows.

Account Data Retained for the duration of your account and for up to 5 years following account closure, to satisfy AML record-keeping requirements.

Transaction Records Retained for a minimum of 5 years from the date of each transaction in compliance with applicable financial record-keeping obligations.

Identity Documents Retained for up to 5 years following account closure, or longer if required by applicable law or an ongoing investigation.

Support Communications Retained for up to 3 years from the date of the communication, to support dispute resolution and service quality review.

Technical / Log Data Retained for up to 12 months from the date of collection, after which it is anonymised or deleted.

When the applicable retention period has expired, 499net will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

8. Your Privacy Rights

As a player on 499net, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact the support team via live chat or email at [email protected]. We will respond to all verified requests within a reasonable timeframe.

Right of Access

You have the right to request a copy of the personal data that 499net holds about you. We will provide this information in a clear and accessible format within a reasonable period of your verified request.

Right to Rectification

If any of the personal data 499net holds about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details directly through the account settings area; for other corrections, please contact the support team.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Please note that 499net is legally required to retain certain data (such as transaction records and identity verification documents) for a minimum period regardless of a deletion request. We will inform you of any data that cannot be deleted and the reason for the retention obligation.

Right to Restrict Processing

You have the right to request that 499net restricts the processing of your personal data in certain circumstances — for example, while you contest the accuracy of the data or while a complaint is being investigated. During a period of restricted processing, we will continue to store your data but will not actively use it beyond what is strictly necessary.

Right to Opt Out of Marketing

You may withdraw consent to receive promotional communications from 499net at any time by contacting the support team. Opting out of marketing will not affect the delivery of transactional messages related to your account security, deposits, withdrawals, or responsible gaming alerts.

9. Updates to This Policy

499net may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the Services we provide. When material changes are made, the updated Policy will be posted on this page with a revised "Last Updated" date. For significant changes that materially affect how your personal data is processed, we will notify you directly via the contact details held on your account.

Your continued use of the 499net platform after an updated Policy has been posted constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should stop using the Services and may request account closure by contacting the support team.

Questions or concerns? If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the 499net support team at any time. We are available 24/7 via live chat and can also be reached by email at [email protected] (plain text — not a clickable link). We take all privacy enquiries seriously and will respond promptly.

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